Wholesale Cashew Exchange Policy | Cashews.PH
Cashews.PH sources exclusively from ISO 22000:2018 and BRC-certified processors. Every order is inspected prior to dispatch. Where defective product exceeds accepted industry tolerance, we will arrange a replacement at no additional cost.
Exchange Eligibility
We offer product exchange for orders where defective kernels exceed the accepted international trade tolerance for the grade supplied. Defective content of 3--5% by weight is within normal industry tolerance and does not qualify for exchange.
Defective Tolerance by Grade
GradeAccepted Tolerance
W180, W240, W320, W450 (whole kernels) Up to 5% by weight
LP, SP (pieces) Up to 5% by weight
WS Whole Splits Up to 5% by weight
If defective content exceeds 5% by weight, we will replace the affected portion of your order. We do not offer cash refunds. Exchange only.
How to Submit a Claim
Contact us within 7 days of confirmed delivery. Claims submitted after this window cannot be accepted.
What to Include in Your Claim
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Your order reference number
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Photos of the affected product and packaging
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An estimated weight of defective product
Contact Details
Email: hello@cashews.ph Phone: +63 917 814 1482
We respond to all claims within 1 business day.
Exclusions
The following are not covered under this policy:
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Defective content within the accepted 3-5% tolerance range
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Product damaged due to storage or handling outside recommended conditions after delivery (cool, dry, sealed environment)
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Claims submitted more than 7 days after confirmed delivery date